Privacy Policy
Last updated: 25 June 2026
ANR Roofing and Lofts (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use anrroofingandloftsltd.co.uk or contact us, how we use it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
We are the data controller for the personal data we collect about you. Our contact details are:
ANR Roofing and Lofts
107A Clive Road, West Dulwich, London, SE21 8DB
Email: [email protected]
Phone: 0207 8468 577 / 07950 937811
The information we collect
- Information you give us — when you complete our contact form, request a quote, or contact us by phone or email, we collect details such as your name, email address, telephone number, postal address, and any information you include about your enquiry or project.
- Information collected automatically — when you visit our website we collect technical and usage data such as your IP address, browser type, the pages you view, and how you interact with the site, using cookies and analytics tools. See our Cookie Policy for details.
How we use your information
We use your personal data to:
- respond to your enquiries and provide quotes and information about our roofing and loft services;
- carry out work you have asked us to do and manage our relationship with you;
- improve our website and services and understand how visitors use the site;
- comply with our legal and regulatory obligations.
Our lawful basis for processing
Under the UK GDPR, the lawful bases we rely on are:
- Consent — where you have given clear consent (for example, when you submit an enquiry or accept analytics cookies).
- Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries, providing quotes, and improving our services, provided your rights do not override those interests.
- Contract — where processing is necessary to take steps at your request before entering into, or to perform, a contract with you.
- Legal obligation — where we need to process your data to comply with the law.
Sharing your information
We do not sell your personal data. We may share it with trusted third parties who help us run our business and website — for example our website hosting provider, email provider, and analytics providers (such as Google). These providers act on our instructions and are required to keep your data secure. We may also disclose information where required to do so by law.
Analytics
We use Google Analytics to help us understand how our website is used. This involves cookies and the collection of usage data, which is aggregated and, where possible, anonymised. For more information and how to opt out, please see our Cookie Policy.
How long we keep your information
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to meet any legal, accounting, or reporting requirements. Enquiry and customer records are generally kept for the duration of our relationship and for a reasonable period afterwards, after which they are securely deleted.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard the information you provide.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data in certain circumstances;
- restrict or object to our processing of your data;
- request the transfer of your data (data portability);
- withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, please contact us using the details above.
Complaints
If you have a concern about how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.